Check out the Wi-Fi hotspot map to find a connection near you. Remember to mute your microphone when on a Webex call and you are not speaking. A comprehensive listing of all DoIT services including security, hosting, and more. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. Users working from home should perform regular resets of work PCs. Benefit Choice is open thru the end of May 2020. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Making another contact via the help desk or report a problem could further delay the process. Read the FAQ. Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. If no response, the ITSD Manager escalates to the next level of DoIT Management. Instead go to your account on the trusted website to see if your account needs any attention or additional information. May 21, 2020Its important to take care of your health and wellness during this time. At this time, we ask that agencies focus only on submitting incident tickets for working remote problems. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. IDHS: CSA Tracking System Go to your account on the trusted website to see if your account needs any attention or additional information. Visit our Site . The Department of Innovation & Technology (DoIT) delivers statewide information technology and telecommunication services and innovation to state government agencies, boards and commissions as. IDHS Help Line 1-800-843-6154 The top tip when on a web conference is to mute your phone when not speaking. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). If this feature is not listed, it may not be enabled. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. If you are using the Citrix Workspace App, you run the risk of not connecting. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. Never provide personally identifiable information (pii). March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. Users working from home using Citrix should perform regular resets of work PCs. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. Remain on Cyber Alert! Use this link if you need to manage or reset passwords. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? Agency - Illinois The resource documents on this page provide information and instructions for employees to establish remote working capabilities. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. IDHS: DDD Communication - September 18, 2020 IDHS: External Illinois.gov Accounts The assigned DoIT Services fulfillment team / technician contacts the Customer and copies the CIO or Group CIO with an update and an estimated time of completion. Related Resources ATSR Guide Telecom System Specialists Take a walk around the block or walk the stairs in your house. May 20, 2020Webex is your go to for all Remote Work meeting events. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. This system is for authorized users and official business only. There is no right to privacy when accessing or using this system or any of its components. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Follow the procedures here. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. As always please consult with your doctor before starting any exercise. Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. These are examples of when a helpdesk ticket is needed. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Invalid Login ID. Thank you for your patience. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. After you login with your Digital ID, you will be prompted for your RACF credentials. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. Then follow the steps below for the download. Chicago: 312-814-DoIT (312-814-3648) For instructions on how reset your password while working remotely visit: remote work FAQs. Employees may logon with their state credentials (e.g. Agencies who have adopted Office365 can access these resources by going to Enterprise Desktop Services. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. TTY Support Line: 866-277-5669 call in user 1) from joining the meeting. DoIT Identity Management Accounts DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. Staff will respond to service requests during the published business hours. Email: DoIT.Helpdesk@illinois.gov. More information is posted on the DoIT Remote Work page. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. More information is posted on the this page. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. For easy remote access to your Outlook email from any device, try office.com. We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. Recover a Digital ID Did you forget your password? The IT Service Processing team creates a work log entry including the provided information. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Verify senders of texts, email and phone calls. For additional self-help tips, please visit Remotework.illinois.gov. 1-800-843-6154 Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. We will celebrate Illinois innovation and engage in a statewide policy discussion with experts from industries including government, higher education, technology, and innovation around emerging technology that will cultivate curiosity and leverage investments. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. User ID Revoked. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Remember rule #1 = mute your phone (microphone) when you are not speaking. Grace B. Hou, Secretary. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. Report all suspicious activity to DoIT.Security@illinois.gov. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. All past Reminders of the Day are posted out here, as well. Grace B. Hou, Secretary IDHS Office Locator. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Manage Accounts & Passwords - doit.illinois.gov IDHS Office Locator. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. Dont forget to mute your connection upon entry to the meeting. Contact Information. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. FOIA Contacts - Illinois Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. PDF FREQUENTLY ASKED QUESTIONS: EMPLOYERS - Illinois If you are suddenly having issues connecting from home and suspect that your device at the office needs to be awakened, please call the DoIT Service Desk at 217-524-3648 or 312-814-3648. We also recommend clearing your cache/history periodically. Together, we can build a strong cyber defense for the State of Illinois. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). SRS of Illinois Electronic Request for Recipient Identification Numbers (e-RIN) We must all do our part to strengthen cybersecurity. The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. Grace B. Hou, Secretary. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts within the next 2 hours. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. Please follow the procedures here. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . DoIT targets to provision in accordance with Request Fulfillment guidelines. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. Many of you are approaching the time to reset your user password. Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. Who can I contact? Something was working and now isn't? Governor Pritzker Ends COVID-19 Public Health Emergency Proclamation Visit More Support Links Services Catalog Remember to get some exercise each day. Increased phishing alert! This needs to be a reboot/restart from remote and not a "shut down". The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. Help Me Grow. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. Grace B. Hou, Secretary, IDHS Help Line Make sure you are getting up from your desk/table for breaks to move around during the work day. From identity management, administration of the statewide network and creating agency resiliency plan. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. IDHS: IES Access and Support Center for External Partners The CIO or Group CIO may follow-up with the ITSD Manager or email. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. If they are asking for information from you, be safe and exit the email or text. All State of Illinois employees are required to visit the website and take the survey. For additional remote access details visit the Remote Work FAQs. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. call in user 1) from joining the meeting. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. TTY Support Line: 866-277-5669 Remember not to shut down your PC at the office. In the meantime, please keep trying to connect via Citrix. Customer Service Center (CSC) - Desktop Services - illinois.gov It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. Questions about State of Illinois Digital IDs? The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. State of Illinois Digital ID Login Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov Is a program bug keeping you from being able to accomplish your work? TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. Chicago: 312-814-DoIT (312-814-3648) -Staff will escalate to management as required. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Please turn on JavaScript and try again. State of Illinois Digital ID Login IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY The ITSD team creates a work log entry including the provided information. " " has been revoked. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. Illinois Department of Innovation & Technology There are many FREE Apps and online/virtual options available at this time. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Note: This system is intended for personal user accounts only. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. Provide justification or business need for the escalation. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. http://www.office.com/. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Here is the fix. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Are you unable to recall your Digital ID user name or password? Contact Us - dph.illinois.gov Standard Support Service Hours Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Use this link if you need to manage or reset passwords. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. Please turn on JavaScript and try again. You may have to clear cache/history or reboot the device a few times. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. Staff will respond to service requests during the published Business Hours. Monday Friday8 a.m. 5 p.m. Illinois Department of Innovation & Technology (DoIT) | LinkedIn The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. Many of you are approaching the time to reset your user password. Welcome | NH Department of Information Technology Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name DoIT Identity Management Accounts - xxSupport - illinois.gov Tara.Kessler@illinois.gov. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Please remember to practice good cyber security during this time of heightened public health alerts. Phishing attempts are on the rise and one simple click can put the entire organization at risk. Learn more about DoITs mission and initiatives and investigate employment opportunities that will advance your career goals and help you to reach your potential. No password resets will be conducted over the telephone by DoIT CSC staff. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents.