If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. You can also get full Wi-Fi as part of the BT Halo 3+ package. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Go to your hub's settings in the My BT app and choose Update wireless network. Step 4. Contact BTs ISP if you still see the red light. The Whole Home Wi-Fi app gives location tips and lets you test different locations for your discs. Please note: for all Whole Home W-Fi models, even when set to Off, the LED will still show you any flashing light or if it's solid purple or solid red. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. Go to Advanced Settings and choose Wireless. The best way to connect the hub and disc is to follow the instructions in the My BT app. Whole Home Wi-Fi from BT on the App Store It is one of the best ways to troubleshoot the problem quickly and effectively. If the problem continues please contact the helpdesk. You can use the ethernet port on the disk to pair it with your hub. Restart is one of the simple and popular methods to help you solve technological problems. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. However the 'Wi-Fi Disk' disconnected from the network at some point (Nothing has changed from the initial set up, nothing moved, added or changed) and now will not reconnect. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. The LED is permanently red and the new disc doesn't appear in the app. Find a spot between your hub and the weak wi-fi area. You must connect them with an Ethernet cable through another disc. Youve found a great location for your Wi-Fi Disc. Alternatively, follow the steps below to connect using an ethernet cable. Wait for the color to switch to solid blue and turn off the device. 27-03-2019 Solved: Wifi Disc pairing problem - it doesn't - BT Community You can do this from the Settings menu or manually turn each disc off then on. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Keep the disc and device away from the water sources. After a minute or two the light on your Wi-Fi Disc will stop flashing red and turn either solid blue or orange. I have gone through the set up procedure multiple times with the same end results. Yet, if you have more than 3 or 5 bedrooms, you will likely need a second or third disc. You can also use the Ethernet ports on these discs for devices such as TVs and printers. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Lastly, you will search and scan the My BT QR code. Set Up the BT Wi-Fi Disc via the Ethernet Cable BT wifi disc setup without app, Using the Ethernet cable with the hub, is the first way to set up a BT Wi-Fi disc. You need to activate it by following the instructions in the email we sent you. Step 2. The light flash red and within a few seconds turn solid blue The Whole Home Wi-Fi range: In a few simple steps, set up and manage your Whole Home Wi-Fi system (sold separately) for amazingly fast, super reliable wi-fi in every room. You must also set up Smart Hub 2 for BT disc to get faster. Plug one of the Ethernet cable's ends into the yellow port on the hub's back and the other end into the disc's yellow port. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. The best spot is a clear space off the floor close to a power socket. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. on You can download the My BT app from the App Store or Google Play Store. The LED will then flash blue for a few seconds whilst it connects, before turning solid blue. F. ollow the complete guide to double-check the disc's location: Step 1. Setup Complete Wi-Fi (Black disc) without cable? - BT Broadband You'll need to update your wireless devices with the new details. 3. 27-03-2019 Follow these steps to work out the best location for your disc. Try rebooting the disc, the primary disc and the router. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. Select the Begin Location Test option by tapping it. BT Complete Wi-Fi: Smart Hub 2 and Wi-Fi Disc aims to banish Wi-Fi dead This will guide you through the set-up and suggest the best location for your disc. So you can check our upcoming post for more details! Press and hold Factory Reset at the hubs back to factory reset the device, Step 4. To use the app, go to Google Play Store if youre an Android user or App Store if youre an iPhone user to download and install it. Use the disc location checker in the My BT app to find the best location for your disc. Dont put the disc on fragile surfaces to avoid breaking or scratching. 20h19. According to BT, it's compact, reliable, and guarantees flawless WiFi in each room of your home. You have an ok wi-fi signal try moving your Wi-Fi Disc closer to your BT Business Smart Hub 2 to make the signal even stronger. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. What does the orange LED on the disc mean? BT Disc flashing red: 6 Sure-fired steps revealed by Experts Simply plug a network cable into the back of your BT Smart Hub 2 into one of the 4 Yellow Lan ports and the other end into the yellow port on the rear of the disc. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. Depending on where you live, you can type "My BT" to 81192 and wait for a download link from the company. 15h36. The light will change to flashing red, but will go back to solid blue after a few seconds. 10-07-2020 The extension will typically alert you if you are too near or too distant from the router. You can then use the lan port on the remote disk to connect other devices to your network. Follow the simple steps below to set up Smart Hub 2: Step 1. These settings can be varied if you first set up the device. We advise against doing this though and suggest contacting us to request an additional Wi-Fi Disc. Thanks for making and sharing it! On the home screen, select More, Your wi-fi network and then Set up new disc. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. Within two minutes, follow the instructions on your device to connect. Tap Save to confirm the modification or change the settings. I'm sure I saw in the app or on the router homescreen that it can be done using the WPS button, but I can't find it again. BT Hub, BT Voyager and Connected Devices GPL code. >. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. Networks are treated as one entity, so you don't have to use many different passwords to connect to them. After removing the hub in the third step, you must pair it again and set it up. Just plug in the cable in the discs RJ45 socket and it'll join your Whole Home Wi-Fi network. Ask questions and share tips with other people 24 hours a day. The Hub Admin password allows you to update the Hub's wireless network and the Hub and disc light status. Do you find it difficult to set up the disc? 19-08-2019 After a couple of minutes it will turn solid blue You can now unplug the Ethernet cable. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? Using an extender will still provide you with a faster-than-average Internet connection at home. I have been looking for a resource like this. Initially when I received the 'Smart Hub 2' and 'Wi-Fi Disk' everything set up with ease. Step 4. Connect the disc to the hub via Ethernet cable by closing the two devices. on Step 6. On the home screen, select. In the My BT app, go to Hub settings and select Update Wireless Network. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. This will guide you through the set-up and suggest the best location for your disc. This is phenomenal. What does the orange LED on the disc mean? @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Once logged into it, tick the Mode box to choose Mode 1. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Setup Complete Wi-Fi (Black disc) without cable? I have not tried a full reset of the 'SmartHub' as I have quite a few port forwarding rules set and don't want to lose them. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. 17h23. on Take a look at the video and information below about getting set up. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. Add the new network name or password. Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi. Here are detailed steps for restarting the hub: Step 1. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. For guidance on setting up your Hub, see Connecting and set up of your BT Hub>. BT Whole Home Wi-Fi FAQs - Set-up and installation | BT Help It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. It'll even work out where to put your Wi-Fi disc and check the strength of your wi-fi signal in every room. The next step is disconnecting the disc from the cable and moving it to a suitable location in your house. 15h25. BT disc flashing red is common when using the BT WiFi network, but what are its causes? Wait until the disc has cooled down before turning back on. It also gives you the sketches and drawings suggesting the best location for setting up BT WiFi Disc. Come near BT Smart Hub and detect POWER, Step 2. Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. Reloaded my personal settings for port forewarding etc then tried to set up my WiFi Disk and it was succesfull. Use the disc location checker in the My BT app to find the best location for your disc. Dont use another power adapter. You will see the light on the device change into orange but return to solid blue within one minute. A small handful of devices will list the discs separately as the discs have a different BSSID or MAC address.
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