As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. Customer service and commitment to our passengers has been the driving force behind our brand. This applies to every passenger so when you are making your booking either through a travel agent or direct with us via our website or Customer Service Centre it's a good idea to have all the passports with you. We want you to enjoy your experience with us. When you book a holiday with Virgin Atlantic Holidays you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. Web Up to 10% off your rentals around the year How to Book Enter the Virgin Atlantic Flying Club Customer Discount Programme (CDP). 10.10. According to Virgin Atlantic flight cancellation policy, you may be able to receive up to 600 (520) per traveller after a Virgin Atlantic cancellation. 11.1. We provide full financial protection for our package holidays, by way of our Air Travel Organisers Licence number 2358 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. 9.2. For the latest information on Covid-19 you can check our FAQs here.. These conditions are, I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions, I am currently on holiday and I need to speak to someone. WebVirgin Atlantic policies Policies and claims. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. Most airlines do not permit name changes after tickets have been issued for any reason, therefore you may have to pay the full cost of an alternative flight (where available) if you wish to transfer a flight seat after your booking has been confirmed. On rare occasions however all the confirmed passengers will check in for the flight and in this instance we comply fully with EU regulation 261/2004, and for flights departing from US airports the US Department of Transport 14 CFR Part 250, by firstly seeking volunteers to give up their seats and by offering affected passengers compensation and a seat on the next available flight, as well as meals and accommodation where necessary. Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. We will not pay you compensation and the above options will not be available if we cancel as a result of your failure to make full payment on time. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. Virgin Atlantic 3. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. By accessing this Web Site you agree that Virgin Atlantic Holidays will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links from this Web Site. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. All elements of your booking are subject to Park capacity and availability. Any amendments are subject to availability and eligibility and if we are able to make the change to your confirmed booking, you will be required to pay an administration charge of at least 50 per person/per change, in addition to any further costs or charges that we incur (whether from our suppliers or otherwise) in making the changes to your booking. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. European Union's Regulation (EC) No 261/2004, Our recorded Flight Information telephone line: +44 (0)344 209 7770, Airport information boards (where they are under our direct control), To hold a telephone reservation at the quoted fare without payment for 24 hours, Cancel a website booking within 24 hours without penalty. (iii) ensure that the group or any members of the group comply with all relevant laws. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. WebCancel booking We couldn't find any reservations with the information you have provided. 9.3. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. The issuer, however, does not disclose this information. Pre payable State/Local Taxes and Surcharges. Delays and disruptions are a frustrating but sometimes inevitable part of air travel. 10.5. Drivers between 21 and 24 If you do not supply the correct credit or debit card billing address and/or cardholder information, your booking will not be confirmed, the issue of your tickets may be delayed and the overall cost of your booking may increase. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. Delivering baggage on time 4. Present your Flying Club membership card forgreater benefits. We continue to review this and working to open up these options to more customers. Earn points Earn 2 points for every 1 spent We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL) You can contact The Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.ukif services are denied because of our, Virgin Atlantic Holidays insolvency. 20.1. So wherever you are travelling to, Avis has got you covered. Offer valid at participating National locations in Europe and North America. 7.4 We reserve the right to amend the price of any unsold travel arrangements at any time. to Know: Cancelling Virgin Atlantic Awards 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Once the correct documentation is received, we will check whether you are entitled to a refund as per the rules of the fare you have purchased. Skip the queues and the rental formalities. For further information contact the Passport Office on 0300 222 0000. Give us a call to speak to our travel experts. or you can get in touch with ourin-resort team during local opening hours, Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com. Follow the link for more information on our overbooking policies. All such implied terms and warranties are hereby excluded. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. This will be the case even if the travel services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. In this event, your provisional booking will cease to exist and we will refund the deposit that you paid to us. The planned scheduled time of departure and arrival of your flight, The airport and terminal of departure and arrival, The latest times you can check in for your flight, The number of en-route stops or aircraft changes, if known at the time of the enquiry, The name of the operating carrier and the flight number, Your cabin baggage allowance along with your free 'checked in' baggage allowance plus the charges we make for additional and excess baggage, The aircraft type scheduled to be operated on the route, its seating configuration and lavatory availability, if known at the time of the enquiry, Where to find the rules of our frequent flyer programme, Flying Club, Any conditions attached to the fare you will pay including whether or not it is refundable. WebPlease expand the sections below to view our terms and conditions in more detail. 3rd party taxes, fees and charges collected with the fare, and shown on the ticket will also be refunded. 4.2. 1.11. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. Many will automatically add a daily charge to your onboard account. Check out our selected offers below or use the search form at the top of the page for your preferred travel dates. We will consider at our discretion an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. 13. Individual travel requirements can also be discussed directly with our Special Assistance Department: If youre travelling from the UK, call our Special Assistance team:Tel: 0344 481 4455 For more details, see ourcookie policy. Your use of the website 2. If you are already at the airport when a flight is cancelled, we comply fully with the requirements of the European Union's Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of Denied boarding, flight cancellations and long delays. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. We are continually reviewing our flying schedules,taking into accountthe Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Virgin Atlantic help centre | Virgin Atlantic Nothing in this Web Site shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings. 1.4. 20. Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. Safety:All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. If you are in the USA or Canada pleaseemail: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Unavoidable and extraordinary circumstances, https://www.gov.uk/browse/citizenship/passports, additional cover for skiing/extreme sports/adventure travel, https://ec.europa.eu/transport/modes/air/safety/air-ban_en, Foreign, Commonwealth and Development Office (FCDO). 11.2. If you, or anyone in your booking party, test positive for Covid-19 and has to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. Complete flexibility:Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. The person that youve known as John all your life may be called Jack in his passport. Any suchExcursion and in addition, any other excursions, tours, activities or other events that you may choose to book or pay for whilst you are away (Locally Booked Excursions), are not part of your package holiday provided by us and these Booking Conditions willnot apply to any such Excursions or Locally Booked Excursions. Book a Flight + Hotel | Flight & Hotel Packages | Virgin Atlantic For more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Virgin Atlantic Holidays Website Conditions. In the event that you fail to pay for your holiday by the balance due date, your holiday including your Disney Park tickets will be cancelled in accordance with these Booking Conditions and may not be refunded. We can no longer allow passengers to travel by accepting marriage certificates or decree absolutes in conjunction with a passport. WebHow to change or cancel your booking. To get the conversation started, click the link and type "hello . Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. The information data and material ("Information") contained in this web site ("Web Site") has been prepared solely for the purpose of providing information about Virgin Holidays Limited ("Virgin Atlantic Holidays"), its subsidiaries and partners and the services that they offer. 16.2 You acknowledge that the suppliers providing your holiday, including but not limited to airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. 7.3. Virgin Chauffeur Car Service | Airport Transfers | Virgin Atlantic Further information on the Code and ABTAs assistance in resolving disputes can be found on www.abta.com. The good news is that, if you cancel The Platinum Card, you receive a pro-rata fee refund. Any applicable fuel surcharges will be refunded as long as the ticket they were purchased with is refundable. And Jane may be spelt Jayne. 1. To make a booking please visit the partnership booking sitewww.avis.co.uk/virginflyingclubor directly on the link below. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Virgin Atlantic Holidays may also change, suspend or discontinue any aspect of the Web Site, including the availability of any features, information, database or content or restrict your access to parts or all of the Web Site without notice or liability. See more More legroom, more style You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in Section1.3of these Terms and Conditions), create new works from, distribute, perform, display or in any way exploit, any of the Content of this Web Site (including software) in whole or in part. Do check before you book and regularly before you travel for updates as the advice can change. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. Please note Regulation (EC) No.2111/2005 establishes a list of air carriers which are subject to an operating ban within the European Community: https://ec.europa.eu/transport/modes/air/safety/air-ban_en. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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