( uKIJ( (C %Z %( _(4 PR@%PK ( Get started. Members of the council's regulatory committee are set to discuss the matter on Wednesday. A site to help anyone submit a Freedom of Information request. Wolverhampton Council, When we receive a complaint, if the problem is something we can put right straight away, we will. and a limited company (03277032). Raheel Shah, chairman of Wolverhampton Private Hire Drivers' Association and a taxi driver himself, said: "We have been protesting for more than three years over this. He backed plans for a government review into licensing, saying it should "bring it up-to-date and to create a regime that is fit for the 21st Century". The report made furthest from the West Midlands city came from a complainant more than 150 miles away. u&?JC The authoritys total income from private hire and Hackney Carriage licensing was 157,482. The request was refused by Wolverhampton City Council. Run by Volunteers and powered by Alaveteli. SocietyWorks Ltd If you are not the intended recipient, an addressing or transmission error We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. L thompson made this Freedom of Information request to Wolverhampton City Council The Councils Guidelines are regularly reviewed and as of November 2022 are currently under review pending the anticipated publication of Government Best Practice Guidance. Most populous nation: Should India rejoice or panic? <> Let us know what you think has gone wrong and how you think we can correct it. The city council added it had been at the forefront of calls for a national database of drivers. (h-! (%P P0PH(h@ vZ( (( It just seems like the budget line comes first above everything.. <>/OutputIntents[<>] /Metadata 371 0 R/ViewerPreferences 372 0 R>> The customer had been provided with a business card containing Ayubs personal phone number and she told him she had set up her own business. "We would like to see a return of standards so that public safety is not put at risk.". has misdirected this e-mail; you must not use, disclose, copy, print or A Wolverhampton private hire driver who overcharged a customer, while taking her on an uninsured journey that wasn't pre-booked, has had her licence revoked. `!DR ( P(j _JZm(AI OJ)i(QEZJZ %zQ@-% QI@PIKE %Q@ QKE %Q@Q@IE QE Rw(A((((((((((((EPEPER9(4sKI !PEPIKE %- QE Q@(AEP ( ( ( ( ( J ( QZ((G4 !h % QE @sG4 QKI@4sG=> GKu H( EJ)i(RQ@Q@y KE( ()(C The BBC is not responsible for the content of external sites. Wolverhampton then made it very easy to get licenced there, issued tens of thousands of licences for a population of 260,000 and therefore made the standards of private hire taxis slip in the whole country malcster_75 8 mo. of how you may appeal (if appropriate). Governance Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019, Information request The BBC is not responsible for the content of external sites. (Q@%- QI@EP'4s@. ( and if anyexemptionsapplyto some or all ofthe information then we This may only be completed by a General Medical Council (GMC) registered practitioner. Slower processing times and higher fees elsewhere had encouraged many drivers to choose Wolverhampton. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. have been taken to ensure that no viruses are present. 2023 BBC. Are you the owner of any commercial copyright on this page? ( Wolverhampton Council has always defended its position, stating that it oversees enforcement operations all over the country, and that any profits it makes from licensing are ploughed back into the scheme. Wolverhampton council said it stripped licences from suspects immediately. Taxi complaints - a Freedom of Information request to Wolverhampton We take passengers safety and wellbeing seriously. Change in taxi laws could call time on Wolverhampton's 'out of control %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz mySociety 4 0 obj View as HTML. The Council also considers whether the complaints against the driver necessitate consideration by the Disclosure and Barring Service for the former driver to be added to the children and/or vulnerable adults barred lists. If you need to book a wheelchair accessible vehicle this is a list of thecurrent licensed providers. The BBC is not responsible for the content of external sites. The Council uploaded all its historic computer data to this register and all refusals by the Council are added to this register. )(((h(QE 1. mailto:[Wolverhampton City Council request email], 92K 2023 BBC. Fears have been raised drivers are "shopping around" to find the easiest way to obtain a licence. "There have been several consultations about the private hire trade and he appears to be playing catch up. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Many established taxi drivers say the Deregulation Act 2015 is threatening their livelihoods and claim a change in the application process is "risking customer safety". endobj The application fee for a New Private Hire Driver licence is 64.00 for a 1 year licence or 120.00 for a 3 year licence and must be paid electronically as part of this application process. Established taxi drivers in Wolverhampton have previously protested over what they said was a fall in standards since the Deregulation Act was introduced. Yours faithfully Our reference: 1386425, Response all information to be supplied.pdf, 96K You can be certain that youre talking to the right person at the right time. Would you be willing to provide a witness statement? (QA!EPEPEPES ) QE QE Mr Ashford welcomed news of the government's proposals for tougher legislation. J)h )(h (%-PHii(cRHR})sG4sE J`(4QH((EPEPEPEPEPEPEPEPEP2Q[)R Most populous nation: Should India rejoice or panic? We are dealing with yourrequestunder theFreedom of Information Act City of Wolverhampton Council takes taxi licensing seriously. The Council has never refused a request from a licensing authority for a compliance operation in their area. Visible links WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Where there are concerns about applicants suspected of involvement in historic child sex exploitation investigations, further vetting is undertaken by the National Crime Agency (NCA). Applications from Kilmarnock, Edinburgh, Perth and Kirkcaldy were received by Wolverhampton Council last year, as the authority granted 15,171 licences to extend its dominance over the British private hire market. Freedom of Information Act 2000 By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. [1][Wolverhampton City Council request email] Printed from https://www.whatdotheyknow.com/request/taxi_complaints_5 on May 02, 2023 00:03. Customer Engagement Officer Wolverhampton registers about a third of England's taxi drivers, according to a report. The BBC is not responsible for the content of external sites. Read about our approach to external linking. 'Downloads' section of the Council's Taxi Licences webpage). Where a matching record is found, information is requested from the licensing authority and a licence will not be granted until this information is considered. xUMo0#HMH,mQ-Uki66>X{o<3n|uYK6+m ( ( Dear Wolverhampton City Council, Number of Private hire taxi operators who have breached their operators licence conditions including name of operator and details of breaches from 2017 -2019 . The Local Democracy Reporting Service said that since the change in the law, Wolverhampton had invested heavily in its digital licensing service, reducing processing time and cost. Yours faithfully Navdeep Nijjar Resolver is free. However, the authoritys dominance of the market has not gone down well with other councils, some of which have seen their own private hire applications plummet. Customer Engagement Officer Resolver is not affiliated to, linked with or otherwise endorsed by Wolverhampton City Council. Wolverhampton JFIF ` ` C stream (%-% ii(BsKIh9O/4 GS jJV ( ^j@J(QH((((((( EP View as HTML. Read about our approach to external linking. This request has been closed to new correspondence. If not, we will refer your complaint to the manager responsible for the service you're unhappy with. requested for any other reason together with the reason(s) why and details (E 4.h i)h(@ E QF( jZ;PEhRCRhZ%4 It is examining a range of proposals, including making taxi and private hire. except where the sender specifically states these to be the views Finally, the driver must attend our offices in person, where they undergo facial verification against their driving licence and proof of right to work in the UK. services through our wholly owned subsidiary If you have a complaint about a driver, vehicle proprietor or operator, you can provide information at Taxi Complaints or call our dedicated complaints line 01902 55 TAXI. The BBC has learned there have been seven allegations of child sexual exploitation (CSE) made, and 16 serious sexual allegations against drivers licensed in Wolverhampton. endobj ( the author immediately by replying to this email. mySociety Freedom of Information Act 2000 which may be legally privileged and/or subject to the provisions of We use the DBS Update Service to check drivers DBS certificates every day of the week. (JaIKE9R@J_sMjJ ZJU%0 2000andwe aim to senda response by4 December 2019. The situation has led to a chaotic picture emerging around the country, with authorities unable to control all cabbies working in their area. Pay Customer Self-Service - Wolverhampton 8 0 obj His comments follow reports last year that councillors in the West Midlands had criticised The City of Wolverhampton Council for operating a "more lenient" licensing system for private hire. A total of 170 taxis were inspected by our dedicated Roads Policing Unit, in line with COVID and road safety regulations. You are now required to show photoID when voting at a polling station at the elections on May 4th. This email contains proprietary confidential information some or all of have been taken to ensure that no viruses are present. . Did this woman die because her genitals were cut? ( (@QE "The first thing to say is that the majority of taxi drivers out there are working hard to make a living and are trained to actually help vulnerable people," said Phil Ashford, from the National Working Group (NWG) for tackling child sexual exploitation. Are you the owner of any commercial copyright on this page? A site to help anyone submit a Freedom of Information request. The licensing authority has been made aware of complaints against drivers via police, other councils and by passengers themselves. 3 0 obj complaints against drivers, are less likely to occur in an environment . The Council is 100% compliant with this KPI. In the last five years the city council has received applications from 325 miles away in Perth a six-hour drive from the city, and 254 miles away in Truro, Cornwall, which takes almost five hours to get to by car. Then like us on Facebook and follow us on Twitter. Best and worst companies at resolving issues. A total of 927 drivers were said to be waiting for a hearing to determine their application. Theres no jargon in our rights guides. ( send you a fee notice and we will require you to pay the fee before We also undertake Compliance Operations throughout the year, including Friday and Saturday nights to ensure safety for visitors to the night-time economy. In one instance, a council officer drove more than 100 miles to a suspect driver's home and "took his licence away from him on his doorstep". endobj Taxi complaints Wolverhampton City Council. Political Editor for the Express & Star. Wolverhampton has registered about a third of England's taxi drivers and is inundated with applications, according to a report. Wolverhampton Council currently operates a Get Home Safe campaign which seeks to make sure the public are aware of the differences between hiring hackney carriages and private hire vehicles. It is intended solely for the addressee. (05798215). Please provide number of complaints received by council in relation to uber taxis from 2015-2019, Information request endobj Wolverhampton City Council, Download a zip file of all correspondence, Enforcement of standards in private rented sector, Noise complaints for Premier League stadiums, People banned from council-owned buildings. City of Wolverhampton Council licensed Hackney Carriages and Private Hire . The customer was charged 15 for a trip to Russells Hall Hospital from her home in Dudley, which is typically priced at 7. List of Private Hire Operators - WhatDoTheyKnow (Q@QH( All rights reserved. Why are a lot of Wolverhampton council taxis appearing in - Reddit (05798215). Why is my taxi from another city? - BBC News The service has never failed an audit. u6`QK@E%E%/z( (Q@RPKE QIKHOQL(QKI@J^h @RRQE%0(JZ (QE This condition empowers officers in other areas and where drivers are breaking the law then other licensing authorities can and do prosecute them. Under the plans, those with specific previous convictions would face minimum bans "in all but truly exceptional circumstances". City of Wolverhampton Council Taxi Licensing Safeguarding Statement, A face-to-face English assessment (followed by a recorded interview where there are any concerns), Safeguarding children and vulnerable adults. Before April 2015, there. Magistrates dismissed Sahrish Rahat Ayub's appeal against Wolverhampton Council's decision to revoke her private hire driver licence. It is intended solely for the addressee. Private Hire Driver Licence Application endstream If the applicant is renewing their licence or has held the same licence within the last 12 months, they must provide an HMRC Tax Check code to show that they registered to pay tax. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. <> The standard of behaviour and level of trust expected should be demonstrated in the conduct of those licensed at all times. (/65hQJ1AE% RR)(JZ(AIE R ZC@RPKE% QK@ E- QE QE QK@ EPEPEPIKE %Q@ EPzQE QE QE QE QE QE QE QE QE QI@E% QKE Concerns have also been raised over passenger safety. ( If we decide a fee is payable, we will Please check with your phone provider if you are unsure about how much a call will cost. Printed from https://www.whatdotheyknow.com/request/taxi_complaints_4?unfold=1 on May 02, 2023 00:03. Taxi complaints - a Freedom of Information request to Wolverhampton It should be noted that there is no provision in legislation to refuse to consider an application from an individual who lives outside of Wolverhampton. The data was provided in a Freedom of Information request. Prof Rod Thomson, Shropshire Council's director of public health, said the authority was "concerned that public safety is being threatened and environmental aspirations diluted in cases where drivers and vehicle proprietors 'shop around' to be licensed by local authorities that demand lower standards and then exclusively or predominantly work in an area or areas where standards are higher and licences more difficult to obtain". Subscribe to our newsletter to get the day's top stories sent directly to you. They will investigate your complaint and respond to you direct. Meanwhile Walsall Council received just 48 new applications for licences last year, when it had a total of 1,129 private hire drivers registered. VideoThe secret mine that hid the Nazis' stolen treasure, LGBT troops take love for Eurovision to front line, Why an Indian comedian is challenging fake news rules. You may change your settings at any time or accept the default settings. (Q@(((ER ( (( );R QG4s@4Q4 3G4PRSi PE%EPG4Q The secret mine that hid the Nazis' stolen treasure. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Council's taxi licensing change aims to save money, Taxi drivers 'missing out on Covid payments', Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. Wolverhampton City Council Complaints Email & Phone | Resolver UK The secret mine that hid the Nazis' stolen treasure. the case and advise you of your rights to request an internal review and Navdeep Nijjar ( Write to our Complaints Manager, City of Wolverhampton Council, Civic Centre, St Peter's Square, Wolverhampton, WV1 1RL Ask a friend, a relative, advocate or anyone to contact us your behalf Make sure you give us as much information as possible. The city has taken on new staff in a bid to cope with demand, documents say. Please provide as much information as possible to help our Licensing Compliance team investigate your complaint. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Donate and support our work. City of Wolverhampton Council Private Hire & Hackney Carriage Complaint Procedure Please provide your details so we can keep you informed on the outcome of the complaint you wish to raise.. Please note, if you are not willing to provide a witness statement we may be unable to process your complaint fully. Video, The secret mine that hid the Nazis' stolen treasure, Shooting suspect was deported four times - US media, King Charles to wear golden robes for Coronation, More than 100 police hurt in French May Day protests, MasterChef Australia host Jock Zonfrillo dies, Explosion derails train in Russian border region, Street piano confiscated as public 'break rules', Yellen warns US could run out of cash in a month, US rock band Aerosmith announce farewell tour, NFL player's daughter, aged two, drowns in pool. Change of Address. (( ) ( ( L9@sG4s@4sG4s@4sG4s@sKG4( ((((aEP0(QE( ( (`QE If their licence is revoked, this decision is recorded on NR3S, in case the driver tries to apply for a licence at another authority. (ZNh ( (((((((((( (EPEPI-Nh9G4sG4 sG4sG4 S{4 The first is an enhanced Disclosure and Barring Service (DBS) check, which includes a check on the children and vulnerable adults barred list. )})( %- RJ- K@ J(i)i( ( <> Current guidelines allow councils to set their own driver standards, including whether to make the checks. ( Wolverhampton Council proceeding with your request. ( please follow the link to Wolverhampton City Council Taxi Licensing. If you are not the intended recipient, an addressing or transmission error This includes when drivers are operating outside of Wolverhampton, where drivers are expected to co-operate with reasonable requests from compliance staff authorised in other areas. Run by Volunteers and powered by Alaveteli. Follow BBC West Midlands on Facebook, Twitter and Instagram. ( hh hh hhQ@%- QK@ EPEPPQE QEQE QE QE0 services through our wholly owned subsidiary CCTV may also be fitted to cars, with an encrypted system so footage could only be accessed if a crime was reported. Subscribe to our newsletter to get the day's top stories sent directly to you. w !1AQaq"2B #3Rbr ( (Q@Q@QL(EPE% QKI@-%G4s@ %/4sHhy9 94 ) - QG4 sAE- !()hhJ'zVP(g -%(?i ))QCRPE RQHaEPE%- QI@E)i)hQEQE !BQKE u'49hbm8h! Wolverhampton Council launched The Additional Restriction Grant - Taxi and Private Hire Grant Scheme to help drivers across the city. Complaints about taxi drivers. Wolverhampton City Council, Download a zip file of all correspondence, Children and adults removed by social services due to poor housing conditions, Correspondence between UBER BRITANNIA LIMITED and Wolverhampton City Council. ( ( ( 1 0 obj Any views expressed in this email are those of the individual sender, The overall figure for last year was up 25 per cent on 2018, and represented an 18-fold increase on the 833 licences the authority handed out in 2015. Taxi drivers to face extra criminal checks, Taxi driver jailed for sex assault in cab, Taxi licence regulation 'must be tougher', Taxi and private hire vehicle licensing report, Taxi Complaints - City of Wolverhampton Council, Generations of Wolves speedway fans turn out in force to the first meeting since bombshell stadium news, Stourbridge shoppers 'intimidated by aggressive begging' in town centre. ( Please notify The topic of taxi safety comes after the case of "black cab rapist" John Worboys, who police believe may have carried out more than 100 rapes and sexual assaults on women he picked up in London between 2002 and 2008. n)=_} bRqHCD@[WP,=|B2Ho|Sc$+! Papers found the situation had emerged since the government in 2015 ruled drivers could register anywhere in the country, not just their local area. to complain to the Information Commissioner's Office. Taxi drivers 'missing out on Covid . Less teenagers have meningitis protection since before pandemic, Coronation uproar as Birmingham residents react to allegiance pledge with everyone saying same thing, A new independent pizza restaurant is coming to Harborne & its giving away free pizzas, More than 20,000 Russians dead in Bakhmut, US says, France May Day protests leave dozens of police injured, 'Fighter jets are roaring over my home in Sudan'.
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